Senior Analyst, Ninja Mart (Collections)

Overview

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This role is responsible for overseeing the collections function to ensure timely recovery of receivables, minimising overdue accounts, and implementing effective processes. The position drives process improvements, and collaborates with cross-functional teams whilst serving as a key advisor to management on collection strategies and risks.

Responsibilities

• Lead collection efforts by engaging Sales teams and customers to drive timely payments and reduce overdue accounts.
• Negotiate and monitor repayment plans, including conducting customer site visits where needed.
• Strengthen processes by designing and refining collection workflows and SOPs, ensuring compliance with policies and audit standards.
• Deliver impactful insights through weekly and monthly reporting, portfolio analysis, and trend reviews to support business decisions.
• Provide clear recommendations on collection performance and strategies to improve recovery rates.

Requirements

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