Customer Service Representative | Bukit Jelutong | RM 2,300

Job Description :

• Understand clients service, product, systems and procedure
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
• Update the pickup arrangement, client supply request and tracking follow up.
• Identify and record customer concern or issues
• Recommend solutions to service concerns to management
• And any other duties assigned from time to time

REQUIREMENTS

30 wpm.