Customer Service Representative

Job Title : Customer Service Representative (Malay & English Speaker)

Contract Duration : 2 Months (with potential for long-term contract based on performance)

Joining Date : 1st September 2025

Location : Menara Bangkok Bank, Kuala Lumpur

Job Overview :

We are seeking enthusiastic and customer-oriented Customer Service Representatives who are fluent in Malay and English to join our team on a 2-month contract basis. This role offers an exciting opportunity to gain valuable experience, with the possibility of extension to a long-term contract depending on performance.

Key Responsibilities :

• Handle inbound and outbound customer inquiries in a professional and courteous manner.
• Provide accurate information regarding products, services, and processes.
• Resolve customer complaints and escalate issues when necessary.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to achieve service level targets and improve customer satisfaction.
• Ensure compliance with company policies, procedures, and service standards.

Requirements :

Working Hours & Benefits :