Sales Assistant

We are looking for a dedicated

Sales Assistant

to support our sales team and ensure excellent customer service. This role plays a vital part in building long-term customer relationships and ensuring smooth internal coordination. Location : Kulim, Kedah, Malaysia Responsibilities

Ensure customer satisfaction and foster long-term relationships. Check customer FCST (Forecast) and upload it into ICHIA’s internal system for raw material and capacity planning. Learn and operate Tesla systems to upload capacity, shipment, labeling, and logistics information to ensure on-time deliveries. Analyze Tesla EDI forecast changes and take appropriate internal actions. Input purchase orders (POs) and handle billing processes. Communicate and coordinate with internal departments and the China Suzhou factory. Collect customer feedback to support continuous improvement in product and service quality. Collaborate with other departments such as Customer Service and R&D to communicate customer needs. Handle customer complaints professionally and calmly. Requirements

Proficient in Microsoft Office. Familiar with ERP systems (SAP experience is a strong advantage). Strong communication and coordination skills. Able to work in a fast-paced, cross-functional environment. Proficiency in Chinese is preferred. Seniority level

Executive Employment type

Full-time Industries

Appliances, Electrical, and Electronics Manufacturing; Environmental Services; Electrical Equipment Manufacturing

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