Head, Digital Banking Investigation & Detection

Overview

Position focused on managing Internet & mobile banking fraud risk and related concerns, leading evaluation of risk gaps internally and externally within the Bank.

Responsibilities

• Strategically manage the Internet & mobile banking fraud risk & concern by leading, reviewing and evaluating applicable risk, issues, gaps & concern both external & internally within the Bank.
• Ensure all fraud investigation and compliance issues are resolved & addressed within the set SLA & standard.
• Provide assistance, guidance and decision making to staff in solving complex fraud cases & escalations made by customers & the relevant stakeholders (e.g., BNM, PDRM, industry taskforces, other banks).
• Perform in-depth analysis on modus operandi of the Internet & mobile banking fraud and strategically propose risk mitigation actions.
• Ensure any new Internet & mobile banking services proposed & offered by the Bank are properly assessed from the fraud perspective; propose new and strategic solutions and technology recommendations to mitigate risk exposure.
• Comply with internal & external bank policy, rules and regulations and audit requirements (e.g., BNM, PayNet, Group policies).
• Monitor the end-to-end process of all Internet & mobile banking fraud cases.
• Review & update internal operational procedures & process flow.
• Establish SLA for any new / existing process / product related to the department within the bank or with external parties; ensure the SLA includes adequate controls to benefit the department and the bank as a whole.

Qualifications

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