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Head, Digital Banking Investigation & Detection

Head, Digital Banking Investigation & Detection

MaybankShah Alam, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Position focused on managing Internet & mobile banking fraud risk and related concerns, leading evaluation of risk gaps internally and externally within the Bank.

Responsibilities

  • Strategically manage the Internet & mobile banking fraud risk & concern by leading, reviewing and evaluating applicable risk, issues, gaps & concern both external & internally within the Bank.
  • Ensure all fraud investigation and compliance issues are resolved & addressed within the set SLA & standard.
  • Provide assistance, guidance and decision making to staff in solving complex fraud cases & escalations made by customers & the relevant stakeholders (e.g., BNM, PDRM, industry taskforces, other banks).
  • Perform in-depth analysis on modus operandi of the Internet & mobile banking fraud and strategically propose risk mitigation actions.
  • Ensure any new Internet & mobile banking services proposed & offered by the Bank are properly assessed from the fraud perspective; propose new and strategic solutions and technology recommendations to mitigate risk exposure.
  • Comply with internal & external bank policy, rules and regulations and audit requirements (e.g., BNM, PayNet, Group policies).
  • Monitor the end-to-end process of all Internet & mobile banking fraud cases.
  • Review & update internal operational procedures & process flow.
  • Establish SLA for any new / existing process / product related to the department within the bank or with external parties; ensure the SLA includes adequate controls to benefit the department and the bank as a whole.

Qualifications

  • At least 10 years working experience covering cyber security, Internet & mobile banking fraud investigation & surveillance, IT risk & governance, IT audit or IT Compliance.
  • In-depth knowledge of the relevant BNM guidelines governing the Internet & mobile banking business, fraud & operations.
  • Experience in identifying and analyzing sources of Internet & mobile fraud, its related risk, and using different approaches & tools to measure & manage risk from external & internal sources.
  • Ability to foster inter-department collaboration; interface, work and communicate closely with other supporting departments within the Bank.
  • Strong sense of urgency, meticulous, excellent multi-tasking, and ability to work under pressure.
  • Ability to work in a fast-paced environment with quick analytical thinking, inquisitive mind to learn, and passion for process improvement.
  • High work ethic and alignment with Maybank core values, especially integrity and teamwork.
  • Good track record, strong communication and interpersonal skills; comfortable dealing with regulators.
  • Strong command of English, both written and spoken.
  • Experience in leading and managing a medium to large team.
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    Buat amaran kerja untuk carian ini

    Digital Banking Banking • Shah Alam, Selangor, Malaysia