ITSM Solution Consultant

Our Client is an IT solutions & services provider specializing in Infrastructure (network, security and IP Telephony) and Management Tools (IT service management and customer engagement solutions). In line with their business expansion plans, they are looking for a Network Engineer. You will work closely with business partners, customers & IT team. Minimum 3 years of proven experience in presales activities, tender management, and technical product demonstrations. Compulsory experience

Minimum 3 years of proven experience in presales activities, tender management, and technical product demonstrations.

What You Will Do

Design comprehensive ITSM, ITIL, ITAM, ITOM and CRM solutions that align with client business requirements and technical challenges. Architect and ensure solution scalability, security, and integration capabilities across diverse client environments. Evaluate and recommend appropriate technology platforms based on client needs, challenges, process and infrastructure. Develop detailed technical proposals documents, solution blueprints and presentation for presales opportunities and tender. Collaborate with sales and technical teams on solution validation, client meeting, technical demonstrations and marketing events. Conduct solution product demonstration and pre-requirements gathering sessions with clients (Pre and Post Implementation). Stay up to date with industry trends and emerging technologies but not limited to in the ITSM, ITIL, ITAM, ITOM or CRM space. What You Need :

Bachelor's degree in Business, Information Technology, Computer Science, or a related field. Minimum 3 years of proven experience in presales activities, tender management, and technical product demonstrations. Comprehensive knowledge and hands-on experience with ITSM, ITIL frameworks, ITAM, ITOM, and CRM processes and solutions, including ability to articulate business value propositions and technical implementation strategies. Excellent verbal and written communication skills in both Bahasa Malaysia and English, with ability to present technical concepts to diverse audiences from technical teams to C-level executives. Flexibility and willingness to travel extensively within Klang Valley and across Malaysia for client meetings and product demonstrations. Strong presentation and demonstration skills with ability to customize technical presentations based on audience requirements and business needs.

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