After-Sales Operation Assistant

After Sales Service Specialist – WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are looking for an After Sales Service Specialist to lead and manage after sales operations at Xiaomi Technology.

Responsibilities

• Oversee and manage all after-sales service activities, including customer support, warranty services, and repairs in the designated region.
• Lead, train, and motivate after-sales service teams, ensuring high performance and professional customer interactions.
• Ensure excellent customer service by addressing complaints, improving service efficiency, and maintaining high customer satisfaction scores.
• Work closely with dealers, service centers, and third-party service providers to ensure high-quality service delivery.
• Identify areas for service improvement and implement best practices to enhance efficiency and service quality.
• Manage the regional after-sales budget, optimize operational costs, and ensure profitability.
• Track key performance indicators (KPIs), analyze service data, and prepare regular reports for senior management.
• Ensure adherence to company policies, safety regulations, and industry service standards.
• Coordinate with the supply chain team to ensure the availability of spare parts and minimize service downtime.
• Provide technical guidance and training to service teams and dealers to enhance their capabilities.

Qualifications & Requirements

Strong leadership and team management skills.

Key Performance Indicators (KPIs)

Seniority level

Employment type

Job function

Industries

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