Customer Service Operations Associate

Overview :

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion.

Responsibilities :

The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in Keysight systems, which presents an accurate global view of our customers we do business with and their company structures. The team ensures that Keysight can derive legal compliance, effective risk management and operational efficiency from the customer database through systematic data stewardship. The Customer Master Data Team holds the ownership for customer data standards for all Keysight customers and partners worldwide across business.

• Responsible for maintaining Customer Data in Oracle. Single entry point for customer creation and maintenance request in MDM, Oracle, and Salesforce.
• Answer to requests / queries coming through the CMD RMT Tool / email from Keysight businesses while respecting Service Level Agreement (SLA).
• Ensure consistent data formatting and comply with regional / local regulations together with Keysight requirement.
• Perform User registration for Keysight Direct Online Store.
• Liaise with CSR / Contact Centers / Field Engineers / External Distributors / Credit in order to confirm reliability / validation of Customer Data.
• Lead and / or participate in CMD internal projects and / or WW / Regional projects.

Qualifications :

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