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Cantonese Customer Service Representative (Penang)
TPGeorge Town, Penang, Malaysia9 hours ago
Job descriptionFluent in Chinese (Cantonese) Good English communication skills (for internal communication and training) Previous experience in call center, or customer service is a plus Excellent communication and interpersonal skills Willingness to work on night shifts , including weekends and public holidays Currently based in Malaysia or open to relocating in Malaysia Competitive base salary + allowances Health and wellness benefits (medical, insurance) Career growth opportunities in a reputable international company Supportive, multicultural work environment
Overview
Location : Malaysia (Penang)
Job Type : Full-time
Language Requirement : Chinese (Cantonese) + Good English
Compensation : Competitive Salary + Language Allowance + Health Benefits
Key Responsibilities
- Handle customer inquiries via voice, email, and chat in Chinese (Cantonese)
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalate cases when necessary
Requirements
What You’ll Get
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Customer Service Representative • George Town, Penang, Malaysia
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