Customer Support Specialist

Company Description

TP is a global digital business services company. We leverage our global scale and local presence to support our communities, clients, and the environment. Our advanced, digitally-powered business services help the world’s best brands streamline their operations in sustainable and impactful ways.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in WP, Kuala Lumpur. The Customer Support Specialist will be responsible for handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining detailed records of customer interactions. Day-to-day tasks include troubleshooting technical issues, analyzing customer feedback, and delivering exceptional service to enhance customer experience.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills for effective customer interactions
• Customer Satisfaction focus
• Analytical Skills to assess and respond to customer feedback
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team
• Previous experience in customer support or related fields is a plus

Seniority level

Employment type

Industries

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