Technical Support Specialist - L1 & L2Extreme Reach • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
No longer accepting applications
Technical Support Specialist - L1 & L2
Extreme Reach • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ days ago
Job type
- Quick Apply
Job descriptionEnsure low error rate – Check material is available for ingestion within SLA Document client issues via phone, email or in person and respond to client within the agreed timelines Ensure quoting is accurate, timely and follows rate card and discount rules for products and any other services offered Always work efficiently and effectively, using correct workflow and work procedures Testing end to end for TV or Broadcast products; reporting thoroughly back to IT & Business Solutions or other agreed escalation routes Monitor and track TVC distribution to meet client deadlines and Adstream SLA’s Manage orders on behalf of clients with view to converting client to direct usage of the system at appropriate time Ensure all resends and additional fees are charged for All new clients need to have files tested before first order and cleared to follow the process In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements. Executing the following tasks in a proficient manner : Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time Experience in a relevant position; Experience in software testing and correction Consistent performance under pressure Demonstrated success at troubleshooting and excellent communication skills Strong knowledge / skills in at least 4 areas from the list below : No-SLQ (Mongo) Linux / UNIX systems JSON and XML syntax RESTFul API GIT (understanding, work experience) Basic scripting and programming : XML, JavaScript and Bash. Jenkins (ability to develop jobs) Knowledge of AWS CloudWatch or MS Azure Experience in Confluence apps (Connect, Jira) Message Broker system (AMQ) Work experience with workflow solutions ITIL Certification Familiarity with graphics and video editing software Desirable : Familiarity with graphics and video editing software Knowledge and experience working with packet analyzer programs Bachelor’s degree or equivalent tertiary qualification or certification ITIL Certification People Skills Strong team player with ability to work with remote and international teams Highly organized, structured and process-oriented, with great attention to detail, accuracy and consistency Self-motivation and drive - confidence to work on own initiative and with limited supervision and Ability to effectively prioritize and manage conflicting internal and external tasks Positive, can-do attitude, problem solver, inspiring and driven Able to communicate effectively at all levels within a large organisation A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed Proven relationship building skills Excellent communication skills, both oral and written English Additional languages will be beneficial May be required on occasion to work outside standard working hours Candidates must be eligible to work and live in the country of employment
As a key member of the Technical Support team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.
Digital Media
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Ability to understand varied and complex product configurations and support customers through various means of communication including email, phone, chat, forums and social media.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issue raised by clients or XRs and escalate to the next level if can’t be solved beyond the expertise
- Communicate to other department and teams keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues / configurations
- Own and track tasks within SLAs
Operational Efficiency
Requirements
Specialist Knowledge / Experience Required
Desirable knowledge / skills :
Create a job alert for this search
Technical Specialist • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Related jobs
Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Se...Show more
Technical Support Specialist - L1 & L2
Extreme Reach • Kuala Lumpur, Kuala Lumpur, Malaysia
As a key member of the Technical Support team, this role is focused on the receiving and processing of files to a quality that meets the specifications of the destination, within the SLA.Ability to...Show more
Last updated: 30+ days ago • Promoted
Advisor I, Technical Support
Convergys • Kuala Lumpur, Kuala Lumpur, Malaysia
Job Title : Advisor I, Technical SupportJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon cli...Show more
Last updated: 13 days ago • Promoted
Tech Support L1 / L2
Oxydata Software • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Quick Apply
Last updated: 10 days ago
Technical Support (Customer Specialist )
Dayforce • Hulu Kelang, Selangor, Malaysia
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), ...Show more
Last updated: 1 day ago • Promoted
Technical Support Engineer
Ant International • Kuala Lumpur, Kuala Lumpur, Malaysia
Ant International is a global digital payment, digitisation and financial technology provider with headquarters in Singapore and operations across Asia, Europe, the Middle East and Latin America.Ou...Show more
Last updated: 30+ days ago • Promoted
Technical Support Specialist - L1 & L2
XR Extreme Reach • Kuala Lumpur, Kuala Lumpur, Malaysia
This range is provided by XR Extreme Reach.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
As a key member of the Technical Support team, this r...Show more
Last updated: 30+ days ago • Promoted
L3 Technical Support Engineer
Luxoft • Kuala Lumpur, Kuala Lumpur, Malaysia
Our Client, a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, is looking for Consultants...Show more
Last updated: 30+ days ago • Promoted
Specialist - Technical Support - ANZ
Scicom MSC Berhad • Kuala Lumpur, Kuala Lumpur, Malaysia
Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
Troubleshooting to identify hardware or software products that are defect...Show more
Last updated: 18 days ago • Promoted
Advisor I, Technical Support
Concentrix • Cyberjaya, Selangor, Malaysia
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer serv...Show more
Last updated: 30+ days ago • Promoted
L2 Support Engineer
Luxoft • Kuala Lumpur, Kuala Lumpur, Malaysia
Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants t...Show more
Last updated: 22 days ago • Promoted
L2 Application Support
Luxoft • Kuala Lumpur, Kuala Lumpur, Malaysia
Luxoft Federal Territory of Kuala Lumpur, Malaysia.Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Eur...Show more
Last updated: 6 days ago • Promoted
Technical Solutions Specialist
Tata Consultancy Services • Kuala Lumpur, Kuala Lumpur, Malaysia
Direct message the job poster from Tata Consultancy Services.Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future.TCS foll...Show more
Last updated: 16 days ago • Promoted
Specialist, Technical Support
TNG Digital • Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Talent Acquisition Specialist @ TNG Digital - We're Hiring! | Hiring Tech Talents | Ex-J&T Express.We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love,...Show more
Last updated: 30+ days ago • Promoted
Technical Support Specialist
Career Horizons • Shah Alam, Selangor, Malaysia
We are collaborating with a Malaysia-based company specializing in Sustainable Cloud and IT Infrastructure Services.The company operates across 19 countries globally, providing highly secure, susta...Show more
Last updated: 30+ days ago • Promoted
Technical Support Specialist - L1
Two95 International Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Own and track tickets within SLAs.
Identify, resolve or manage the resolution of system i...Show more
Last updated: 30+ days ago • Promoted
L2 Application Support
Two95 International Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Ability to understand varied and complex product configurations and support customers th...Show more
Last updated: 30+ days ago • Promoted
Utilities Engineer
Lonza • Semenyih, Selangor, Malaysia
Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Show more
Last updated: 18 days ago • Promoted
Technical Support (Customer Specialist )
Dayforce US, Inc. • Cyberjaya, Selangor, Malaysia
Posted Monday, November 10, 2025 at 4 : 00 PM | Expires Monday, January 12, 2026 at 3 : 59 PM.Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapo...Show more
Last updated: 2 days ago • Promoted