Senior Merchant Support

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Responsibilities

• Act as the first point of contact for Singapore merchants, providing timely and effective support via email, phone calls, and WhatsApp.
• Manage and resolve fault calls and incident reports by coordinating with internal teams to ensure smooth resolution.
• Accurately log, track, and update all merchant interactions in the support system.
• L1 Troubleshoot technical and operational issues, escalating complex matters as required.
• Proactively follow up with merchants to provide updates and confirm resolution of issues.
• Collaborate with cross-functional teams (technical, operations, account management) to ensure seamless merchant support.
• Participate in regular team meetings and training sessions to stay updated on product knowledge and support procedures.

What matters in this role

What we value in our people

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