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CUSTOMER SERVICE REPRESENTATIVE
A-Sonic Logistics Pte LtdSepang, Selangor, Malaysia4 days ago
Job descriptionGenerate accurate invoices and expedite to customers promptly Process billing inquiries and resolve discrepancies in a timely manner Serve as primary point of contact for assigned import customers via email, phone, and other channels Provide proactive shipment updates and delivery notifications Respond to customer inquiries regarding shipment status, documentation, and service issues Maintain professional email correspondence with international agents, consignees, and service providers Escalate complex issues to management while keeping customers informed of resolution progress Document all customer interactions and maintain comprehensive communication records Diploma or equivalent; Associate’s degree preferred 2+ years of experience in freight forwarding, logistics, or customer service Strong knowledge of airfreight procedures and documentation requirements Familiarity with customs regulations and international trade compliance Proficiency in logistics software systems and Microsoft Office Suite Excellent written and verbal communication skills Strong attention to detail and ability to manage multiple priorities Customer service orientation with problem-solving capabilities
Responsibilities
- Process and track incoming shipments from origin
- Prepare and review import documentation including air waybills, commercial invoices, and packing lists
- Prepare and ensure efficient and effective customs declaration form
- Coordinate delivery appointments and arrange final mile transportation
Billing and Financial Coordination
Customer Communication and Email Correspondence
Required Qualifications
A-Sonic Logistic Solutions is a supply chain management service provider that excels in logistics movements and is focused on becoming your long-term logistics outsourcing partner.
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Customer Service Representative • Sepang, Selangor, Malaysia
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