Customer Experience Executive

Job Summary :

The Customer Experience Executive is responsible for delivering excellent customer service and ensuring high customer satisfaction for AVETA’s existing and potential customers. This role involves managing customer inquiries and complaints, coordinating with internal departments for resolution, and supporting continuous improvement initiatives that enhance the overall customer experience.

Key Responsibilities :

• Provide professional, courteous, and efficient service to all customers through multiple communication channels (phone, email, social media, and walk-in).
• Receive, log, and acknowledge customer complaints accurately and promptly.
• Investigate and resolve customer issues by coordinating with relevant departments such as Technical, Quality, Sales, and Warranty.
• Ensure timely and accurate updates are provided to customers throughout the complaint resolution process.
• Track and follow up on all open cases to ensure closure within the agreed service level timeline.
• Prepare periodic reports on customer feedback, service performance, and recurring issues for management review.
• Support and execute special or ad-hoc projects assigned by management to improve the customer experience journey.
• Maintain a positive brand image by handling all customer interactions with empathy, professionalism, and patience.

(Apply now at #J-18808-Ljbffr