Solution Designer - Ivalua

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next‑generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre!

As a Senior Solution Designer (Ivalua) , you will be supporting Ivalua applications integrated with SAP ERP as well as implementing customizations and changes to meet evolving business requirements.

Support Responsibilities

• Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.
• Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.
• Analyze Ivalua logs, error messages, and system behaviour to pinpoint issues, providing resolutions to minimize downtime.
• Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.
• Assist in incident management, effectively identifying and resolving technical issues, and managing service requests.
• Ensure the stability and performance of the Ivalua application by proactively addressing recurring issues and system behaviour anomalies.
• Support internal and external IT audit reviews and implement improvements to comply with IT policy.

Change and Customization Responsibilities

Skills for Success

Your Career Growth Starts Here. Apply Now!

#J-18808-Ljbffr