Front Office Assistant

Responsibilities

• Report for work punctually in a proper and neat attire complete with name tag.
• Prepares and maintain records pertinent to the guest stay in hotel.
• Responsible for cash float and all cash transactions.
• To assist guest in handling of safety deposit boxes.
• To handle and maintain an accurate records of massages / faxes / mail / folio efficiently.
• Assist in taking room reservations at the counter or on the phone.
• Preparation of pre-registration of guest before arrival when guest checks in, fill in all particulars on the registration form. Collect the required deposit.
• To file and distribute computer reports.
• To ensure that all check-out guest folios and Account’s copies with instructions for billing to companies are accompanied by supporting documents / bills / invoices etc.
• To ensure all outlet bills / check in “R” forms are slotted into guest’s folio to accord speedy check-out.
• To report to Assistant Front Office Manager of all guest complaints immediately.
• Read logbook and initial at the beginning of every shift.
• Ensure room key is returned upon every check-out.
• Inform other departments and outlets of arrival, room changes, check-outs, and special arrangement.
• Inform Housekeeping of blocked off rooms for early arrival to be cleaned first thing in the morning.
• Compile any room changes and inform relevant department.
• Return room key to slot immediately.
• File all returned keys periodically to ensure constant flow of keys.
• On midnight shift, check the key rack and record any missing keys to furnish the Assistant Front Office Manager a copy of the Report. Missing key report should be followed-up.

Qualifications

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