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Front Office Assistant

Jobstreet MalaysiaSelangorMalaysia, Selangor, Malaysia

19 hari lalu

Penerangan pekerjaan

Responsibilities

Report for work punctually in a proper and neat attire complete with name tag.
Prepares and maintain records pertinent to the guest stay in hotel.
Responsible for cash float and all cash transactions.
To assist guest in handling of safety deposit boxes.
To handle and maintain an accurate records of massages / faxes / mail / folio efficiently.
Assist in taking room reservations at the counter or on the phone.
Preparation of pre-registration of guest before arrival when guest checks in, fill in all particulars on the registration form. Collect the required deposit.
To file and distribute computer reports.
To ensure that all check-out guest folios and Account’s copies with instructions for billing to companies are accompanied by supporting documents / bills / invoices etc.
To ensure all outlet bills / check in “R” forms are slotted into guest’s folio to accord speedy check-out.
To report to Assistant Front Office Manager of all guest complaints immediately.
Read logbook and initial at the beginning of every shift.
Ensure room key is returned upon every check-out.
Inform other departments and outlets of arrival, room changes, check-outs, and special arrangement.
Inform Housekeeping of blocked off rooms for early arrival to be cleaned first thing in the morning.
Compile any room changes and inform relevant department.
Return room key to slot immediately.
File all returned keys periodically to ensure constant flow of keys.
On midnight shift, check the key rack and record any missing keys to furnish the Assistant Front Office Manager a copy of the Report. Missing key report should be followed-up.

Qualifications

Candidate must possess at least Diploma / Professional certificate of Tourism / Hotel Management or equivalent.

At least 2 Year(s) of working experience in hospitality industry and related fields is required for this position.

Required language(s) Bahasa Malaysia and English (verbal and written).

Energetic, dynamic and confident personality.

Excellent interpersonal and convincing skills.

Must be willing to work on shift including working on weekends and public holidays.

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Front Office Assistant • SelangorMalaysia, Selangor, Malaysia