Operation Executive (F&B)- Northern (Perak & Penang)

Operation Executive (F&B) - Northern (Perak & Penang)

Conduct thorough outlet walk-throughs and operational observations. Ensure equipment and outlet are compliant with SOP standards.

Verify POS updates, marketing promotions, new product launches, and display accuracy. Ensure online devices, memos, menus, and bunting / vacancy posters are current.

Monitor outlet staffing, grooming, scheduling, labor costs, and overtime.

Conduct outlet meetings and briefings on sales, P&L performance, QAQC audits, customer feedback, staff progress, marketing campaigns, team behavior, and leadership skills.

Operational Audit & Compliance

• Conduct internal cash audits with appropriate witnesses. Reconcile cash sales, bank-in amounts, voids, and outstanding balances.
• Review inventory control, wastage, stock book accuracy, and CGC documentation. Ensure weekly stock takes (every Monday) are completed correctly.
• Conduct internal QAQC audits during each visit and report to AM.
• Assist with on-the-job training and facilitate ongoing training and refreshers for all levels of outlet staff align with AM guidance.

Customer Service & Maintenance

Planning & Performance Analysis

Requirements

Application Questions

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