Claim Executive ( Automotive parts)

JAC RecruitmentSelangorMalaysia, Selangor, Malaysia

30+ days ago

Job description

Quality Engineering Executive ( Automotive parts)

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Quality Engineering Executive ( Automotive parts)

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Company Profile :

Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.

Company Profile :

Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.

Job Summary :

Responsible for managing customer claims by verifying issues on-site, coordinating with plant teams for investigations and reports, and ensuring timely communication and resolution. This role also involves negotiating with customers and supporting quality-related activities to meet deadlines and maintain satisfaction.

Job Responsibilities :

Handle customer complaints and inline claims with timely inspections, corrective actions, and reporting.
Collaborate with OGC and internal teams to improve pass-through product quality and share performance data.
Respond to customer issues on the same day and monitor new product quality for the first three months.
Prepare and submit monthly quality reports to sales management.
Support internal and external audits and track customer feedback.
Investigate quality issues and propose effective countermeasures.
Ensure compliance with company-wide KPIs (training, overtime, suggestions, etc.).

Job Requirements

Bachelor’s Degree in Engineering, Business Administration, or a related field.

Minimum 5 years of experience in the automotive industry or a similar role.

Strong experience in handling inline claims and customer complaints.

Skilled in data analysis and reporting.

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Excellent decision-making, teamwork, and problem-solving abilities.

Strong communication and negotiation skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Staffing and Recruiting

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Executive Executive • SelangorMalaysia, Selangor, Malaysia

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