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Helpdesk Support - Japanese Speaker

AirswiftKuala Lumpur, Kuala Lumpur, Malaysia

14 hours ago

Job description

Airswift Federal Territory of Kuala Lumpur, Malaysia

Overview

Helpdesk Support - Japanese Speaker

Airswift Federal Territory of Kuala Lumpur, Malaysia

4 days ago Be among the first 25 applicants

Responsibilities

Provide phone / email support to debug product issues for customers.
Support global customers (especially from Japan).
Resolve moderate to complex technical problems .
Recreate issues in a lab environment for testing.
Document solutions to expand the knowledge database.
Collaborate with teams to achieve shared goals.
Continuously learn new technologies and improve expertise.

Qualifications

Must-Have :

Language : Fluent in Japanese (written / spoken) – Native / near-native level.

Fluent in English (for communication / documentation).

Education : Degree / Diploma (preferably in Tech / Engineering).

Technical Skills :

4+ years in IP Networking (Cisco routers : ASR 9K, NCS, etc.).

Knowledge of BGP, OSPF, MPLS, VPNs, QoS, Multicast .

Hands-on with IOS-XR / IOS-XE, Cable, Optical, SP Mobility .

Soft Skills : Team player, strong communication, problem-solving.

Good-to-Have

Prior experience in a technical support role .

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media

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Japanese Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia

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