Primary Support Engineer, SAP BASIS – HANA

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We are actively seeking a Primary Support Engineer, SAP S4 BASIS - HANA. The role will report directly to the Regional Manager, APAC South SAP Delivery.  The Primary Support Engineer will be working remotely during Japan business hours.

Position Summary

The role of the Primary Support Engineer, SAP S4 BASIS - HANA along with PI / PO and open text is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and S4 HANA environments.

Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide remote-based functional support & training for your specialist SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical / functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

Other job-related duties and responsibilities may be assigned time to time.

Education & Certification

Location

Remote - Japan / APAC

Experience

Skills

Desired Qualifications