Merchant Account Manager

About the role :

As a Merchant Account Manager at Ezypay, you will play a crucial role in developing and maintaining strong relationships with our clients. Your focus will be on ensuring client satisfaction and driving business growth through excellent interpersonal skills and proactive communication.

As a Merchant Account Manager, you will :

• Manage a merchant portfolio segmented by partner
• Deliver both proactive and reactive engagement to protect and grow partner-aligned merchant groups
• Identify opportunities to grow Merchant Share of Wallet (MSOW) through upsell, cross-sell, and multi-site expansion
• Own and execute all Save activities for merchants associated with assigned partners
• Conduct Welcome calls for all new merchants related to the partner, including new sites for strategic merchants
• Provide training support (e.g. settlement reports,) across the portfolio
• Maintain consistent account documentation across required systems including HubSpot .
• Ensure all activity contributes to defined KPIs and measurable outcomes
• Collaborate with internal stakeholders (Support, Product, Operations) to resolve merchant issues effectively

Requirements

Benefits