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Recruitment Operations Specialist (Japanese Speaker)

Recruitment Operations Specialist (Japanese Speaker)

American ExpressKuala Lumpur, Kuala Lumpur, Malaysia
7 hours ago
Job description

Recruitment Operations Specialist (Japanese Speaker)

At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities

  • Providing support with end‑to‑end processing of pre‑employment background verification cases
  • Proactively reviewing background verification reports and communicating with candidate / colleagues to obtain any information and / or documentation to support insufficiencies and check discrepancies
  • Proactively raise delayed / Error BV cases to Hire Right Customer care team and share observations with Team manager on daily / weekly basis
  • Partners with local market CEG stakeholders like recruitment teams, CLR, ELG teams to ensure Background Verification is compliant, the process is working as planned and supporting administration / compliance trackers are accurately maintained
  • Proactively monitor relevant Recruitment Operations shared email inbox in Salesforce and respond to all Background verification related queries
  • Maintain a robust and accurate data set relating to all background verification activity in Master database
  • Assist in compiling excel reports and analytics related to background verification reconciliation and share BV status with stakeholders
  • Serve as an extension to the subject matter expert among the business, markets, and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies
  • Provide Cross team support to Post offer team in preparing offer letters as ad‑hoc support, participate in Project marketplace or any ad‑hoc projects throughout the year.
  • Support the Recruitment Operations Team leader and Manager in executing process improvement initiatives
  • Periodic update to the user guides, candidate guides for India and APAC region
  • Stay aligned & manage BV cases within agreed BV SLAs and metrics
  • Maintain data integrity by actively managing and updating the Vendor’s system for reviewing BV reports

Required Skills / Capabilities

  • Excellent written and verbal communications skills in English and Japanese (N2 or higher).
  • Detail orientation and critical thinking are key requirements to this position.
  • Min overall 3+ years of work experience in HR operations or Recruitment function.
  • Candidates with prior experience in Background verification or HR operations will be preferred.
  • Prior experience in vendor management or vendor interaction will be preferred.
  • Adapts quickly to changing work environment with ability to absorb additional responsibilities.
  • Proven analytical, evaluative, and problem‑solving abilities are required with extensive experience working in a team oriented, collaborative environment.
  • Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner. Ability to always maintain confidentiality.
  • Experience with Microsoft Office Tools, Taleo and ability to learn new tools as needed.
  • Experience in working to manage tight deadlines, with multiple SLAs.
  • This is a hybrid role which requires 3 days to be onsite.
  • Benefits

  • Competitive base salaries
  • Bonus incentives
  • Support for financial‑well‑being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid or onsite arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
  • #J-18808-Ljbffr

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    Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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