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Business & Operation Support Admin
Happy Potato Ventures Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia17 hours ago
Job descriptionSupport in reviewing lease terms before legal vetting. Coordinate with legal advisors on franchise, tenancy, and compliance matters. Track tenancy renewals and related deadlines. Apply for required outlet licenses (business, signage, food handling, premise, etc.). Coordinate landlord permits (move-in / out, loading bay access). Arrange outlet essentials (pest control, oil tank permits, delivery channel setup, POS system creation, WhatsApp group setup). Monitor license renewal timelines. Maintain and update Master Outlet List and Business Development Generate and track sales reports (daily / weekly / monthly vs forecast). Monitor stock movements, usage variances, and escalate irregularities. Consolidate key performance dashboards for management review. Weekly reporting of leasing progress, outlet developments, and BD conversions. Act as a liaison between HQ and ground teams to ensure smooth communication. Draft and circulate HQ memos, SOP updates, forms, and reminders. Coordinate and schedule meetings (operations, training, cross-department). Track training schedules, attendance, and maintain meeting minutes. Reminder for operation for all operational & marketing execution. Consolidate customer feedback from WhatsApp, email, social media, Google Reviews, and outlet reports. Maintain a central log of issues, resolutions, and Google review tracking. Coordinate with Operations and Franchisees for issue resolution. Diploma / Degree in Business Administration, Management, or related field. 1–3 years of experience in business / operations support, preferably in retail / F&B. Strong organizational, communication, and multitasking skills. Proficient in MS Office, Google Workspace, and POS systems. Detail-oriented with ability to handle legal / operational documentation. Willing to travel occasionally for outlet setup, inspections, and events. Additional leave Flexible schedule Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Job Overview
As the Business & Operation Support Admin, you will play a pivotal role in supporting both the Business Development (BD) and Operations teams. You will manage business documentation, coordinate leasing and licensing processes, ensure operational compliance, and provide backend support & coordination for outlet and performance monitoring. This position bridges business expansion and daily operations to ensure seamless execution across all Happy Potato outlets.
Key Responsibilities
1. Franchisee & Business Documentation
- Prepare and organize all franchise-related documents : LOI, Offer Letters, Franchise Agreements, Leasing Offers (LOO, Tenancy Agreements).
- Coordinate document stamping, signing, and filing (both physical & digital).
- Maintain accurate and up-to-date legal and operational records.
2. Leasing & Legal Coordination
3. Licensing & Outlet Setup Applications
4. Operational Reporting & Metrics
5. Internal Communication & Scheduling
6. Customer Service Reporting & Resolution
Qualifications & Requirements
Job Types : Full-time, Permanent, Contract, Fresh graduate
Pay : RM2, RM3,000.00 per month
Benefits :
Work Location : In person
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Operation Admin • Kuala Lumpur, Kuala Lumpur, Malaysia
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