Senior Application Engineer

Overview

Neosem Technology Inc. is a global leader in the design, sales, and support of high-performance, cost-effective SSD and Flash Memory test equipment for engineering and production applications. Founded in 1992, Neosem Technology is a U.S. subsidiary of Korea's Neosem Corporation, with headquarters in Austin, Texas, and a sales branch in Livermore, California, supporting numerous clients worldwide and offering advanced test systems and customer service through local engineers and representatives.

Job Description :

The Senior Field Applications Engineer is responsible for providing technical applications support for the development and implementation of Neosem’s Memory Test solutions in customer facilities. This role supports the Product Lifecycle including penetration, adoption, implementation, and sustaining, and requires being a “Super User” who understands the complete functionality and operation of Neosem equipment.

Responsibilities

• Assist sales and marketing in assessing potential opportunities and / or competitive situations.
• Participate in brainstorming on strategy for penetration and adoption at new customers.
• Drive adoption of advanced turnkey memory test solutions at critical customer sites.
• Create test recipes for regular production support.
• Develop Best Known Methods for the customer use cases, driving product adoption and differentiation against competition.
• Analyze tool performance and collaborate with Neosem’s Development Engineering and Field Service Engineering teams for problem solving on Neosem equipment.
• Work on complex problems and develop unique solutions to meet customer requirements.
• Provide follow-up support in disseminating technical information on specific applications.
• Identify and manage priorities and milestones for key projects. Develop clear project schedules and track progress.
• Collaborate with Product Management, Marketing, Sales and Engineering.
• Clearly communicate results and issues with the organization and provide accurate problem statements when reporting problems.
• Develop value propositions and effective project summaries for internal meetings.
• Establish regular communication with customers. Present and highlight system values for use cases and differentiate vs. competition.
• Train operators and engineers on the equipment.
• Execute action plans and collect data.

Qualifications & Experience

Details

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