Customer Service / Documentation

Responsibilities

• Require to have experience in import / export documentation processing.
• Preferably Entry Level specialized in Logistics / Freight forwarding or equivalent.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Solve customer and carrier problems and help resolve issues.
• Handling various type of import, export and cross-trade shipments ranging from airfreight to sea freight to local transport delivery.
• Assists to manage current customer accounts.
• Handle shipments from booking stage till invoicing of customers before closing the job files.
• Coordinate with relevant parties including customers and sales team to ensure smooth operation of shipments.
• Prepare and check all shipping documents to ensure that they are complete and comply with rules and regulations.
• Manage customer's expectations and keep them informed of the status of their orders.
• Prepare and ensure timely dispatch of shipping documents.
• Replying customers email's enquiries.
• Open files (pre-alert) for incoming shipments.
• Monitor shipment progress and update customers on vessel schedules and potential delays.
• Able to multitask.

Requirements

About the Company

Star Concord Logistics Sdn Bhd provides Import and Export consolidation services to and from almost over a thousand ports worldwide, directly or via transshipment hubs. Services include bonded trucking, triangle shipments, packaging, warehousing, distribution, delivery, door-to-door, port-to-door, and destination customs clearance. Offices in Port Klang, Pasir Gudang and Penang with a wide network of branches and agents.

Note

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