Technical Customer Service [EN]

Customer Service Representative

Responsibilities :

• Handling customer inquiries via email ticketing or live chat regarding platform technical issues and system bugs.
• Managing business partner feedback / complaints and liaising with back-end support to resolve customer issues.
• Converse fluently in Chinese and demonstrate proficiency in back‑end programming.
• Utilize computer literacy skills such as HTML, SQL, and similar node systems.
• Deliver performance metrics and effectively balance and prioritize tasks based on seasonality and the needs of customers, the team, and clients.
• Maintain personal achievement and work performance by fostering team connection, conducting team briefings, and participating in monthly coaching sessions with Team Leads.
• Perform any other duties and responsibilities assigned by management from time to time within the scope of employment and in alignment with the implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

Requirements :

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting, Information Services, and Technology, Information and Media

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