Customer Service Engineer

BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Posting Date : 18 Sep 2025 | Close Date : 17 Dec 2025

Client Background : Wireless Equipment

Industry : Electronics Manufacturing

Location : Kulai

Headcount : 1

Position Title : Customer Service Engineer

Tenure : Permanent

Remuneration : RM3,000 - RM6,000

Responsibilities

Technical Support & Troubleshooting

Provide remote support for customers.

Diagnose and resolve hardware, software, or network issues.

Handle escalations from support teams.

Collaboration with Internal Teams

Work closely with sales, R&D, and product teams to align customer needs.

Provide feedback from customers to help improve products and services.

Pre-Sales / Post-Sales Support

Assist sales teams in technical discussions or product demonstrations.

Ensure smooth transition from sales to implementation.

Requirements

Degree / Diploma in Electrical / Electronic Engineering / Computer Science.

Bilingual in English and Chinese (to communicate with Chinese customers).

Strong communication skills (written and verbal).

Minimum Experience : 2 Years

Work Location : Johor

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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

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