Quality Assurance & Workforce Management Manager

Quality Assurance & Workforce Management Manager

Summary : The Workforce and Quality Assurance Manager will oversee the planning, coordination, and implementation of workforce management and quality assurance activities across the CSC organization. The role partners with cross‑functional leaders to identify and lead critical initiatives spanning people, process, and technology.

Responsibilities

• Lead end‑to‑end execution of large‑scale transformation initiatives and cross‑functional innovation projects.
• Develop and implement workforce management strategies to optimize staffing levels and productivity.
• Conduct regular quality audits to ensure compliance with company standards and regulatory requirements.
• Analyze workforce and quality data to identify areas for improvement and implement corrective actions.
• Collaborate with cross‑functional teams to address quality issues and enhance operational efficiency.
• Train and mentor staff on quality standards and best practices.
• Prepare detailed reports on workforce performance and quality metrics for senior management.

Qualifications

Required Skills

Equal Opportunity / Affirmative Action Employer

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

#J-18808-Ljbffr