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Customer Support Specialist - Taiwanese Market
TPPenangMalaysia, Penang, Malaysia8 hours ago
Job descriptionCollege or Bachelor's degree (any major, communication, English or related fields are preferred). Fresh graduates are welcome to apply. More than 6 months of customer service experience (any industry) is a plus. Fluent in Mandarin level (clear pronunciation and fluent expression). English B2 level (fluent in oral and written). Customer‑centric, patient and empathetic. Excellent problem‑solving and active listening skills. Able to adapt to a fast‑paced work environment. Typing speed : 40 words / minute with over 90% accuracy. Proficient in Microsoft Office. More than 6 months of customer service experience (any industry) is a plus. Salary Range : RM4500 Entry level Full‑time Customer Service, Analyst, and Administrative Telephone Call Centers, IT Services and IT Consulting, and Business Consulting and Services
7+ BPO APAC hiring | Sales Recruitment | Talent Attraction & Sourcing Expert
About the Company
We are recruiting fluent in Mandarin speaking professionals (candidates from Taiwan are preferred) to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.
About the Role
This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.
Responsibilities
- Provide professional support to customers in Mandarin and English via phone, email and online chat.
- Guide customers to complete the online order and payment process.
- Handle customer issues efficiently and escalated urgent matters when necessary.
- Accurately record customer information and strictly adhere to data security regulations.
- Work with the team to continuously optimize service quality.
- Achieve the performance goals (KPIs) set by the company.
Qualifications
Required Skills
Preferred Skills
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Customer Support Specialist • PenangMalaysia, Penang, Malaysia
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