This job offer is not available in your country.
Customer Service Team Lead
TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia12 hours ago
Job descriptionBachelor's Degree in any field, however candidates with Diploma and 3+ years of relevant experience are encouraged to apply. Minimum 2 years of experience as a Customer Service Team Lead. Strong background in digital marketing, preferably with ads support experience. Solid understanding of CSAT (Customer Satisfaction). Excellent analytical, critical thinking, and problem-solving skills. High proficiency in English, with strong written and verbal communication skills. Ability to thrive in a fast-paced environment. Willing to work on a 24 / 7 rotational shift schedule.
We are seeking an experienced Customer Service Team Lead with a strong background in digital marketing. This role requires flexibility to work on a 24 / 7 rotational shift schedule and the ability to lead a team in a fast-paced environment.
Key Responsibilities :
- Lead, coach, and support a team of customer service representatives.
- Handle customer queries and complaints regarding underperforming ads.
- Provide customers with clear guidance and suggestions to help improve their ads.
- Respond to customer inquiries related to missing, ongoing, or upcoming ad promotions. Ensure accurate and timely updates are provided to customers.
- Escalate complex ad-related issues to the Account Management team when required.
- Assist customers in submitting requests or cases to Account Managers.
- Manage customer issues related to billing, including incorrect charges or payment failures.
- Work with internal teams to ensure timely resolution and a positive customer experience.
Requirements :
Create a job alert for this search
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
What You Will Deliver Deliver high quality customer service standards through timely and effective resolution of customer feedback.
Improve and innovate customer service procedures, policies, and st...Show moreLast updated: 30+ days ago
%20Sdn%20Bhd)
English, based in Kuala Lumpur.Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.Handle critic...Show moreLast updated: 14 days ago
- Promoted
Client Service Team Lead (Hybrid)
citi.comKuala Lumpur, Kuala Lumpur, Malaysia Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody...Show moreLast updated: 3 days ago
- Promoted
Team Lead, Brand Management
Intrepid AsiaKuala Lumpur, Kuala Lumpur, Malaysia Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia.We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced...Show moreLast updated: 1 day ago
Team Lead, Customer Service
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
- New!
Customer Service Team Leader
Transcosmos Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia We're Hiring : Traditional Mandarin + English Speaking Call Centre Team Lead.Location : Sunway Visio Tower, Kuala Lumpur.
Do you speak Mandarin and English fluently and have a passion for leading team...Show moreLast updated: 12 hours ago
- Promoted
Business Support - Team Lead (Service Hub)
Sedgwick Claims Management Services LtdKuala Lumpur, Kuala Lumpur, Malaysia By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We invite you to grow your c...Show moreLast updated: 3 days ago
- Promoted
Support Team Leader
The Access GroupKuala Lumpur, Kuala Lumpur, Malaysia Support Team Leader page is loaded## Support Team Leaderremote type : Hybridlocations : Kuala Lumpur - GOCtime type : Full timeposted on : Posted 5 Days Agojob requisition id : JR We’re lookin...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Team Lead
Nu Skin (Malaysia) Sdn BhdNovotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia Reporting to : Supervisor, Experience Center.Handles distributors' enquiries & orders processing.Assist to oversee daily operations of Distributor Center.
Assist to maintain general upkeep of Distrib...Show moreLast updated: 12 hours ago
- Promoted
AR Team Lead
SYNNEXPetaling Jaya, Selangor, Malaysia Manage Accounts Receivable (AR) transactional functions in Malaysia Centre of Excellence (CoE) – comprising 2 functions : Cash Application and Billing, made up of 10+ assorted senior, junior and ent...Show moreLast updated: 30+ days ago
- Promoted
Data Analytics Team Lead (Insurance Claims)
GenpactSubang Jaya, Selangor, Malaysia Data Analytics Team Lead (Insurance Claims).With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing i...Show moreLast updated: 1 day ago
- Promoted
Head of Customer Service Center & Process Excellence, SEA
Alfa LavalShah Alam, Selangor, Malaysia Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.Together, we’re pioneering the solutions of the future and unlocking the full potentia...Show moreLast updated: 25 days ago
- Promoted
Team Leader (Travel Project)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Concentrix Federal Territory of Kuala Lumpur, Malaysia.Talent Acquisition at Concentrix | APAC & Global Hiring | Professional, Executive, & Leadership.
Essential Functions / Core Responsibilities.Resp...Show moreLast updated: 3 days ago
- Promoted
- New!
Customer Service Team Leader
Brandt Business Services Sdn BhdKota Damansara, Selangor, Malaysia The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction.
This role involves leading by example, p...Show moreLast updated: 12 hours ago
- Promoted
Service Desk Team Lead
Bureau Veritas North AmericaKuala Lumpur, Kuala Lumpur, Malaysia Across all our businesses and countries, each one of our people leaves their mark.Being part of the BV family, is more than just working, it’s being convinced that you.
Develop and maintain appropri...Show moreLast updated: 30+ days ago
- Promoted
- New!
Team Lead, Customer Service
CMA CGM Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia As a key interface between Sales and Operations, the Customer Service Supervisor leads the team in managing the end-to-end customer service process — from booking to service delivery.The ideal cand...Show moreLast updated: 12 hours ago
- Promoted
Customer Service Team Lead
iSoftStoneSelangorMalaysia, Selangor, Malaysia We are seeking an experienced and dynamic Customer Service Lead to oversee a growing team and ensure the delivery of outstanding service to our customers.
The ideal candidate will have a strong back...Show moreLast updated: 18 days ago
- Promoted
Brand Team Lead
SERBA WANGI SDN BHDPetaling Jaya, Selangor, Malaysia Are you a creative and driven brand strategist ready to take the lead in shaping a fast-growing FMCG brand? We’re looking for a.
You’ll collaborate cross-functionally and manage external agencies to...Show moreLast updated: 3 days ago
Customer Service Team Lead
Talent RecruitKuala Lumpur, MalaysiaQuick Apply
- Promoted
IT Service Desk Team Lead
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
Supervise, mentor, and motivate service desk analysts.Monit...Show moreLast updated: 1 day ago