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Customer Service Team Leader

Transcosmos Malaysia Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

13 hours ago

Job description

We're Hiring : Traditional Mandarin + English Speaking Call Centre Team Lead

Location : Sunway Visio Tower, Kuala Lumpur

Do you speak Mandarin and English fluently and have a passion for leading teams?

We're looking for a Customer Service Team Lead to guide, motivate, and inspire a high-performing customer service team — delivering exceptional experiences for global clients..

What You'll Do

Lead, coach & support a team of customer service agents.
Handle escalated issues and complex inquiries in Cantonese, Mandarin & English.
Track KPIs, conduct performance reviews, and drive improvements.
Foster collaboration, accountability, and a positive team culture.
Recommend and implement strategies to improve service quality.

What We're Looking For

Diploma or higher (SPM with strong experience may be considered).

At least 2 years' BPO / Call Center experience, with 1 year in a Team Lead role.

Fluent in Cantonese & English (spoken and written).

Strong leadership and people management skills.

Analytical, problem-solving mindset with a focus on results.

Flexible and thrives in a fast-paced, dynamic environment.

Job Types : Full-time, Permanent

Pay : RM5, RM5,600.00 per month

Benefits :

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Professional development

Vision insurance

Experience :

Team Lead : 1 year (Required)

Language :

Mandarin (Required)

Work Location : In person

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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

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