Customer Happiness Executive

Overview

We’re on the lookout for a dynamic and empathetic Customer Happiness Executive to join our growing team. This role is pivotal in ensuring our customers have exceptional experiences with our products and services. The ideal candidate will possess a passion for delivering outstanding customer service, a knack for problem-solving, and the ability to create meaningful connections with clients.

Responsibilities

• Customer Interaction : Act as the primary point of contact for customer inquiries across multiple channels including phone, email, live chat, and social media. Provide responsive and empathetic support throughout the onboarding, installation, and post-installation phases.
• Happiness Advocacy : Actively engage with customers to gauge satisfaction levels, understand their needs, and identify opportunities to enhance their experience with our company.
• Product Knowledge : Deliver clear and accurate information regarding company products, services, installation processes, and policies to customers.
• Problem Solving & Resolution : Handle customer complaints and service issues by identifying root causes, troubleshooting common concerns, and delivering timely and effective resolutions.
• Feedback Collection : Gather and analyze customer feedback to identify trends, recurring issues, and opportunities for service improvement. Share insights with relevant departments to enhance the customer experience.
• Documentation : Accurately document all customer interactions, feedback, and resolutions in the company’s CRM system to ensure service continuity and contribute to an evolving knowledge base.
• Communication & Teamwork : Collaborate closely with internal teams—including Sales, Marketing, and Technical Support—to resolve complex issues and ensure a smooth, end-to-end customer experience.
• Training and Development : Participate in ongoing training to stay current with industry trends and enhance your skills in customer engagement and problem-solving.

Qualifications

What We Offer

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