Solution Consultant

EzeetechnosysKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Be able to understand the nature of client issues and resolve them in a timely and efficient manner.

Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.

Self-motivated and a team player.

Maintain policies and procedures when working with clients and provide appropriate information.

Collaborate with team members on knowledge transfer, procedures, and standards.

Maintain accurate records of daily communications and issues resolved.

Requirements

Strong verbal and written communication skills in English.
Good computer knowledge.
Self-motivated and a team player.
Excellent attendance and punctuality.
Should be open to working night shifts.

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Solution Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia

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