Software Technical Support Engineer (Remote working)

🌟 We are Hiring : Software Technical Support Engineer! 🌟

We are looking for a dedicated and skilled Software Technical Support Engineer to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients and team members.

📍 Location : Kuala Lumpur, Malaysia

⏰ Work Mode : Flexible office & remote

💼 Role : Software Technical Support Engineer

About the company :

Our client is a leading software development automation company specializing in cutting-edge solutions.

About the role :

As a Technical Support Engineer, you will help our business partners solve technical issues and ensure they have a smooth experience using our software. You will work closely with the Product and Service teams to find solutions, improve product performance, and make processes more efficient.

Responsibilities :

• Diagnose and resolve technical issues through phone, email, or remote access.
• Handle application setup, configuration, and design-related problems.
• Communicate technical issues clearly with Product, Engineering, Sales, and QA teams.
• Escalate complex issues to senior engineers with clear documentation.
• Recreate customer environments to find the root cause of problems.
• Test and verify software updates, upgrades, and fixes.
• Create and update technical documentation.
• Participate in team meetings to share insights and best practices.

Required Skills and Qualities :

Preferred Technical Skills :

Ready to make an impact? 🚀 Apply now and let’s grow together!

For more information, you may reach out to Grace Tan via email (grace.tan@peoplelake.asia) or WhatsApp (+6018-780 1215).

PeopleLAKE is a full-service HR solution company providing Recruitment, HR Outsourcing, and Corporate Training. eLawyer Recruitment is part of PeopleLAKE Group. Visit us on https : / / peoplelake.asia / follow us on https : / / www.linkedin.com / company / peoplelakegroup / to get updates on latest job opportunities or for legal jobs visit on https : / / elawyer.com.my / and follow us on https : / / www.linkedin.com / company / agensi-pekerjaan-els-sdn-bhd /