Freelance Account Helpdesk Agent

For future opportunities

Job purpose

IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent you play a key role in ensuring our Customers have a Great Day at Work – everyday – by carrying out the below tasks.

Responsibilities

• Handling customer service queries via telephone and email.
• Resolve account, billing and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer facing departments and local field teams to provide speedy resolution to our Customers.
• Manage Customer complaints and queries in the designated system.
• Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
• Work towards both individual and team targets daily.
• Perform other duties and tasks as assigned.

About IWG

IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders

About Account Helpdesk

Our Barcelona based Account Helpdesk comprises of a team of 60+ international professionals from all over the world. By working together, we can provide our Customers with world class service and on-the-spot resolution to make sure that they have a Great Day at Work!

We believe that in order for our Customers to have a Great Day at Work our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team building gatherings.

Check us out on Instagram @iwg_ops_bcn

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