Broadcast IT Deployment and Support Engineer (m / f / d)

Overview

Broadcast IT Deployment and Support Engineer (m / f / d) at RIEDEL Communications.

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. Our Product Division develops, produces and distributes audio, video, IT and communication solutions for live production tools across media, sports, entertainment and corporate industries.

Responsibilities

• Execute remote deployment and configuration of client’s (backend) systems, adhering to company standards and protocols
• Monitor and troubleshoot backend infrastructure to minimize downtime and maintain service quality
• Provide first and second-level technical support to resolve incidents or escalate complex issues as needed
• Conduct routine test and wracking activities to verify system readiness and performance
• Collaborate with the global Customer Success / Technical Services team to address cross-regional technical challenges
• Document and maintain records of system configurations, incidents, and resolutions for future reference
• Proactively identify areas for process improvement and automation to enhance operational efficiency
• Stay up to date with emerging technologies and backend best practices to ensure system robustness

Qualifications

We offer

We’re committed to helping our people reach their potential and supporting career moves that broaden skills.

Additional information

RIEDEL stands for equal opportunities and diversity. We look forward to getting to know you as you are.

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