SENIOR EXECUTIVE, APPLICATION SUPPORT

To provide advanced application support and enhancement services for the university’s CRM, Student Management System (SMS), and Learning Management System (LMS). The role emphasizes hands-on involvement in ensuring system performance, supporting end-users, and coordinating improvements—particularly focusing on CRM systems used to manage the student recruitment, engagement, and lifecycle journey.

CRM SUPPORT & ENHANCEMENT (PRIMARY FOCUS)

• Serve as the primary support contact for the university’s CRM platform, ensuring consistent system availability and optimal performance.
• Manage CRM-related issues, configuration, user requests, campaign setups, and integration with SMS or external platforms.
• Collaborate with Marketing, Admissions, and Academic teams to support outreach campaigns, lead management, and communication workflows.
• Coordinate system enhancements, upgrades, and vendor interactions related to CRM.
• Analyse and improve CRM processes to increase user efficiency and student engagement outcomes.

SMS & LMS Support

STAKEHOLDER ENGAGEMENT

GOVERNANCE & COMPLIANCE

Required Qualifications

Cyberjaya Education Group Berhad is a public listed company engaged in the provision of educational services and committed to the improvement of the private education landscape in Malaysia and the region.

At Cyberjaya Education Group Berhad, we believe that we are investing today in the future of tomorrow’s leading professionals who will positively impact society at large.

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