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Online Technology Support (Arcgis / ArcMap)

EPSKuala Lumpur

6 days ago

Job description

Responsibilities :

Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
Maintain comprehensive case documentation in customer relationship management (CRM) system
As a subject matter expert, author and tech edit knowledge articles available to internal and external users
Identify issues and log defects for software improvements
Work in other technical areas of software support as customer and business needs require

Job Requirements :

Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Technology or other relevant field, depending on position level

1 year experience using ArcMAP

Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills

Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies

Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

Ability to patiently communicate technical information clearly and concisely

Sub Specialization : Others;Any Type of Employment : Contract Minimum Experience : Fresher Work Location : Kuala Lumpur

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Technology Support • Kuala Lumpur

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