SO, Account Maintenance Group, COC

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Assumes responsibilities of daily functions and ensure smooth operations in Account Maintenance Group with end-day reconciliation to ensure all requests are being attended timely.
• Familiarize and ensuring compliance with Bank's disciplinary framework and policies including employees' code of conduct, standard operating procedures and regulations.
• Maintaining operational documentation and proper filing for audit trail / future retrieval.
• Responsible for Customer InFormation (CIF) creation for Offsite Account Opening, CIF customer data and account data maintenance including Service Request fulfilment, tracking and closure.
• Ensure updating of Alert Information is attended promptly within SLA.
• Ensure request for Detica Manual Risk Adjustment is being attended timely as per SLA.
• Perform maintenance of Foreign Account Tax Compliance Act (FATCA) / Common Reporting Standard (CRS) Information & Document Tracking based on duly authorised request form.
• Review exceptional maintenance reports including unsuccessful normalisation request, NRA report and etc and escalate to party concern where necessary.
• Perform maintenance for all the above mentioned tasks in accordance with COC-AMG Standard Operating Procedures.
• Assist Team Leader in User Acceptance Testing (UAT) for system enhancement / implementation.
• Participate and assist in the department's Disaster Recovery and Biz Continuity Annual Testing. Perform / Assist any other ad-hoc assignment or task as assigned by Unit / Department Head from time to time.

Requirement

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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