Senior Client Operations Officer, Fund Distribution Services M / F

The Senior Client Operations Officer, Fund Distribution Services is responsible for preparing and processing Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s / KQI’s. This role involves ensuring accuracy and punctuality of data sent to Fund Managers, collaborating with other teams within the Fund Distribution department and other teams within the company, and assisting the Assistant Manager to lead the team. The Senior Client Operations Officer will also act as the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region : APAC

Working hours : 9 : 00AM – 6 : 00PM

What will you do?

Processing Transaction

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
• Report transaction order and entry issues to the relevant parties where necessary.
• Ensure all trades received prior to cutoff are processed accurately before deadlines.
• Review and monitor the client queue to ensure a high level of service.
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes

Queries

Reporting

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