Transition / Finance Project Manager (BPO or SSC)

Overview

This role leads end-to-end transition and transformation programs within a BPO environment, driving operational readiness, process improvement, and innovation. It requires strong program management, stakeholder engagement, and change leadership skills to ensure seamless service delivery and continuous improvement across people, processes, and systems.

Client Details

Our client is a large organisation within the technology and finance sector, known for its global presence and innovative solutions. They are committed to fostering professional growth and delivering exceptional services to clients.

Description

Your main job duties will include;

• Lead end-to-end transition activities from planning to service delivery, ensuring operational readiness and smooth knowledge transfer.
• Develop and manage transition plans encompassing people, processes, systems, and governance frameworks.
• Ensure adherence to SLAs, KPIs, and contractual requirements during transition and transformation phases.
• Design and execute transformation strategies to drive innovation, efficiency, and cost savings.
• Implement continuous improvement and digitalization initiatives across business functions.
• Manage large-scale transformation programs using structured methodologies such as Lean Six Sigma, Agile, or PMP.
• Identify and mitigate project risks while ensuring alignment with business objectives.
• Build and maintain strong stakeholder relationships across internal teams, clients, and suppliers.
• Facilitate governance meetings, workshops, and executive briefings to support change management.
• Act as a change leader, promoting adoption of new processes and systems with clarity and empathy.

Profile

Job Offer

This is an exciting opportunity for an experienced Transformation & Transition Manager to make a significant impact in their field. Apply now! To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Georgina McEwen on .

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