Customer Service Management

Pilot Logistics Services Sdn Bhd is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Klang. You will be the primary point of contact for our valued clients, ensuring smooth logistics operations and providing exceptional service to meet their needs.

What you’ll be doing

• Arrange import and export operations and documentation
• Coordinate local and overseas transportation (Sea & Air)
• Handle correspondence with local and overseas agents
• Liaise with shipping companies and partners
• Manage daily coordination of operations and customer bookings
• Resolve customer issues and complaints in a timely and efficient manner
• Provide accurate information and guidance on products and services
• Maintain detailed records of customer interactions and transactions
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Identify opportunities to improve customer satisfaction and operational efficiency
• Work with shipping documentation; knowledge of custom declarations is an advantage

What we’re looking for

What we offer

About us

Established in 2011, Pilot Logistics Services Sdn Bhd is Malaysia’s fastest-growing fully integrated logistics provider, with offices in Thailand and headquarters in Singapore (est. 1997). We provide end-to-end logistics solutions including container haulage, land transportation, warehousing, container depot, and freight forwarding services.

With a strong network and extensive fleet, we handle both short- and long-haul transportation, including cross-border trucking between Thailand, Malaysia, and Singapore. We specialise in FMCG and project shipments, managing approximately 20,000 TEUs annually to East Malaysia. Our 3PL warehousing facilities in North Port (210,000 sq ft) support stuffing / unstuffing, loose picking, and repacking services.

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