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Associate Director, Operations Transformation

Associate Director, Operations Transformation

AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Associate Director, Operations Transformation

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Posted : 2 weeks ago

Roles and Responsibilities

Strategic Vision & Leadership

  • Strategic Leadership – Define and execute transformation strategies aligned with business goals.
  • Roadmap Development – Translate strategic objectives into actionable transformation roadmaps.
  • Portfolio Management – Prioritize initiatives based on business impact and feasibility.
  • Leadership Effectiveness – Inspire teams, make strategic decisions, and drive problem‑solving.

    • Program & Change Management

  • Program Oversight – Lead end‑to‑end delivery of transformation programs with scope, timeline, and budget control.
  • Change Facilitation – Lead workshops, steering committees, and change forums.
  • Stakeholder Engagement – Align senior executives and cross‑functional teams throughout transformation.
  • Vendor Management – Oversee external consultants and partners supporting transformation efforts.

    • Operational Excellence & Innovation

  • Operational Improvement – Identify opportunities across functions like supply chain, finance, and customer service.
  • Process Innovation – Apply Lean, Six Sigma, Agile, and Design Thinking to redesign workflows.
  • Automation & Digitisation – Drive technology adoption to eliminate manual processes.
  • Gen AI Integration – Explore and implement Generative AI to enhance productivity and innovation.
  • Benchmarking – Implement best practices from industry leaders to enhance performance.

    • Performance & Governance

  • Performance Monitoring – Track KPIs, risks, and progress, reporting to senior leadership.
  • Data‑Driven Decisions – Use analytics and insights to guide strategy and measure impact.
  • Governance & Compliance – Ensure initiatives meet regulatory standards and internal policies.
  • Documentation – Maintain audit trails and governance structures for transparency.

    • People & Culture

  • Team Leadership – Build and lead high‑performing transformation teams.
  • Talent Development – Mentor staff and support succession planning and capability building.
  • Culture Building – Promote a data‑driven and tech‑enabled mindset across operations.

    • Impact Measurement

  • Financial Measures – Deliver cost savings, ROI, revenue impact, and productivity gains.
  • Non‑Financial Measures – Achieve stakeholder satisfaction, employee engagement, and innovation adoption.

    • Education

  • Bachelor’s degree in Business Administration, Engineering (Industrial, Mechanical, Systems), Operations Management, or Project / Program Management.
  • Preferred : Master’s degree or MBA for strategic and leadership roles.

    • Experience

  • 10–15 years of relevant experience in operations, transformation, or program management.
  • Proven track record in leading cross‑functional teams, driving operational excellence, and managing large‑scale transformation initiatives.

    • Technical & Functional Skills

  • Strong understanding of operational KPIs, process improvement methodologies (Lean, Six Sigma), financial acumen (budgeting, ROI analysis), and compliance standards (EHS, ITC, Quality).

    • Leadership & Soft Skills

  • Strategic and analytical thinking, excellent communication, stakeholder management, and ability to lead in a matrixed, fast‑paced environment.
  • Talent development, succession planning, and high emotional intelligence.

    • Seniority level : Mid‑Senior level

    Employment type : Full‑time

    Job function : Strategy / Planning, Information Technology, and Business Development

    Industries : Insurance and Financial Services

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