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Sales Ambassador - 3 months
PiagetKuala Lumpur, Kuala Lumpur, Malaysia10 days ago
Job descriptionProvide exceptional standards of customer service surpassing client expectations by following the “Piaget Touch” Art of selling. Demonstrate and reflect the refined and luxury lifestyle image of Piaget through customer service, attitude, personal grooming, dress code and behavior. Behave as an Ambassador of the Brand inside and outside the Boutique. Ensure the highest level of service and care to all customers (both clients and prospects). Provide a “wow” treatment to clients as often as possible. Resolve client complaints with professionalism by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management. Support the Management Team with day-to-day operations of the Boutique including customer relationships, boutique administration, stock management and visual merchandising. Ensure daily traffic is counted accurately and the boutique is properly maintained (lights, furniture) with corrective actions when needed. Maintain back-of-house standards in all areas, including communal areas and stock room. Communicate health and safety issues to the Boutique Management. Control the quality of stock (scratches, movements, batteries for quartz watches) and handle pieces with care to keep them in perfect selling condition. Replenish stock according to Piaget procedures and policies. Maintain effective stock controls to ensure continued stock supply and accurate stock records. Participate in daily and annual inventories and take responsibility for designated stock / category while reporting damages. Follow the Boutique Visual Merchandising guidelines and standards. Ensure merchandise presentation reflects VM standards and maintain tidiness and cleanliness of the boutique. Check displays to ensure products are properly handled and priced. Demonstrable sales skills and success as a sales consultant (2 years’ experience minimum) in a luxury retail or service environment is a plus. Excellent written and verbal communication skills. Well-groomed with professionalism, conscientiousness and reliability. Knowledge of the luxury market, customer service and High Watch and Jewelry industry. Show initiative in setting customer care standards and be innovative. Computer knowledge (Microsoft); knowledge of SAP is a plus. Enthusiastic, self-confident and self-motivated with a positive attitude; able to handle multiple demands and priorities. Team player with strong attention to detail; able to work flexibly and manage change. Understand and represent the luxury lifestyle image of Piaget. Associate Temporary Sales, Business Development, and Administrative Retail Luxury Goods and Jewelry
Overview
Piaget Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Sales Ambassador (Part Time) is an Ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. As a team member, you will be an active participant in the daily operation of the boutique.
Key Responsibilities
- Sales Performance & Service : Develop the turnover, promote and sell Piaget creations by identifying clients’ motivations. Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators to increase boutique performance and reach individual and boutique targets. Assist and support After Sales clients and provide maintenance recommendations. Develop detailed knowledge of Piaget pieces including construction, materials, care and design to provide exceptional and knowledgeable customer service. Participate in, and represent Piaget during promotional events and activities. Contribute ideas and recommendations to the Management team to improve boutique performance. Implement and follow required procedures (Piaget and Richemont), standards and policies as outlined in the Retail Book and RISE.
Clients’ Treatment
Boutique Operations
Stock Control
Visual Merchandising
Qualifications
Seniority level
Employment type
Job function
Industries
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Sales • Kuala Lumpur, Kuala Lumpur, Malaysia
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