Regional CRM Manager

LUXASIA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Regional CRM Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bulgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group\'s integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn\'t that beautiful?

Position Purpose

As Asia\'s leading omni-channel partner for luxury beauty and lifestyle, LUXASIA is looking for a Regional CRM Manager to lead and scale our group-wide CRM and customer journey strategy. This role will be central in strengthening consumer engagement, retention, and loyalty across our portfolio of prestigious global brands, while also elevating LUXASIA\'s own customer ecosystem. You will partner closely with country teams, global brand partners, and cross-functional stakeholders to deliver a customer-first, data-driven CRM approach that creates win-win outcomes, ensuring brand success in local markets and sustainable long-term growth for LUXASIA as a group.

Responsibilities

• Own the regional CRM strategy, ensuring alignment with LUXASIA\'s commercial growth, profit, and brand equity goals
• Act as the guardian of the client journey, driving engagement, retention, reactivation, and loyalty across the lifecycle
• Champion CRM as a strategic growth lever across the organization; educating, inspiring, and galvanizing teams to prioritize consumer-centric approaches

Operational Rigor & Governance

Compliance & Data Governance

Regional Collaboration & Brand Partner Management

Insights & Optimization

Requirements

We are seeking someone who thrives in a fast-paced environment and is excited to bring innovative ideas to life. If you have the passion and qualifications, we encourage you to apply.

Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page @

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Note to Staffing Agencies : Please DO NOT contact LUXASIA\'s employees or Talent & Excitement (T&E) team to present candidates. Only agencies with a valid contract and written agreement will be considered.

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