Security Operations Manager

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives.

Job Description

As Security Team Manager for the KL region, you will drive team performance and ensure strong customer outcomes. You will protect NEXTDC’s people, assets and information, along with those of our customers, from threats including physical assault, espionage, terrorism and theft.

Working with Facility Management, you will manage day to day security operations across our data centres, ensuring alignment with policies and procedures. You will act as the key escalation point for security matters and help embed a customer first mindset across the team. This role plays a vital part in building a culture where security is integrated into everyday decisions and actions.

About the role : Customer Focus

• Ensure all customer interactions are timely, courteous and professional
• Support VIP and large-scale customer events
• Provide clear advice and communication on security service requests and incidents
• Take ownership of complex security issues and escalations, driving prompt resolution
• Maintain deep understanding of customer requirements and contracts
• Collaborate with teams to ensure readiness for new customer onboarding
• Develop strong knowledge of NEXTDC services, products, operations and incident management

People Management

Delivery Partnerships

Collaboration & Innovation

Financial Management

Audit, Compliance & Reporting

General Duties

About you :

Qualifications

Additional Information

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.

Note : This description has been refined for formatting and clarity; content remains as in the original.

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