Specialist Sales Operations

Overview

Process sample requests and RMA from customers, check sample stock availability, sample price verification with PL / Sales Manager, sample tracking & reporting for customers.

Responsibilities

• Process sample requests and RMA from customers, check sample stock availability, sample price verification with PL / Sales Manager, sample tracking & reporting for customers
• Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
• Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team
• End User Check for Trusted Partners (every 6 months per Ship To) and check export control status upon new customer application
• Investigate price discrepancies and initiate credit / debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team / Credit and Collections Team accordingly. Support customer RFQ, software quote and incomplete order requests
• Maintain customer contacts and feedback in PCN Tool and assist customer requests for supporting documents / information related to PCN(QTR, CIPs)
• Respond on product information request including standardization
• Support new CPN-SP link and any modifications to the current CPN-SP link, upon request by Regional SOP or CLM
• Cooperate with other division’s Internal Sales, and enhance sales operational effectiveness
• Respond, update and / or follow up on MS Dynamic cases to closure
• Provide dedicated Sales Operations support for the Direct / Digital accounts and acts as a single point of contact for sales and customers

Qualifications

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