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Specialist Sales Operations

Specialist Sales Operations

Infineon Technologies AGSimpang Ampat, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Process sample requests and RMA from customers, check sample stock availability, sample price verification with PL / Sales Manager, sample tracking & reporting for customers.

Responsibilities

  • Process sample requests and RMA from customers, check sample stock availability, sample price verification with PL / Sales Manager, sample tracking & reporting for customers
  • Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
  • Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team
  • End User Check for Trusted Partners (every 6 months per Ship To) and check export control status upon new customer application
  • Investigate price discrepancies and initiate credit / debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team / Credit and Collections Team accordingly. Support customer RFQ, software quote and incomplete order requests
  • Maintain customer contacts and feedback in PCN Tool and assist customer requests for supporting documents / information related to PCN(QTR, CIPs)
  • Respond on product information request including standardization
  • Support new CPN-SP link and any modifications to the current CPN-SP link, upon request by Regional SOP or CLM
  • Cooperate with other division’s Internal Sales, and enhance sales operational effectiveness
  • Respond, update and / or follow up on MS Dynamic cases to closure
  • Provide dedicated Sales Operations support for the Direct / Digital accounts and acts as a single point of contact for sales and customers

Qualifications

  • Demonstrates basic customer and sales support skills
  • Service oriented attitude, good interpersonal and communication skills
  • Has a sense of responsiveness, both timely and completeness
  • Ability to drive closure with diverse personnel throughout the corporation. Individual contributor; may need close supervision
  • Entry-level coordinator performs limited scope assignments in the support of the sales managers, marketing and factory
  • May direct or educate customers on company website
  • Applies company policies and procedures to resolve routine issues
  • Received detailed instructions from their direct manager
  • Champions’ customer causes to the mutual satisfaction of the customer and company
  • Readily accepts assigned responsibility
  • Follows established processes

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    Buat amaran kerja untuk carian ini

    Operation Specialist • Simpang Ampat, Penang, Malaysia